Refund policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return:
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Items must be in the same condition as when you received them: unworn or unused, with tags, and in their original packaging.
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You must provide a receipt or proof of purchase.
To start a return:
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Contact us at info@italianbagsonline.com.
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If your return is accepted, we’ll send you detailed instructions. Items sent back without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@italianbagsonline.com so we can resolve the issue.
Exchanges
The quickest way to exchange an item is to:
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Return the original item for a refund.
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Make a new purchase for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Conditions:
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Item must be in its original condition, unworn or unused, with tags, and in original packaging.
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Receipt or proof of purchase is required.
Refunds
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Once we receive and inspect your return, we will notify you if the refund is approved.
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Approved refunds will be processed automatically to your original payment method within 10 business days.
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Please allow additional time for your bank or credit card company to process the refund.
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If more than 15 business days have passed since approval, contact us at info@italianbagsonline.com.
